Returns & Exchanges
Returns & Exchanges
Our Policy
We want you to be completely satisfied. Every order is covered by a 30-day money-back guarantee from the day it arrives.
How to Request a Refund
- Email calixstoresupport@gmail.com within 30 days of delivery with your order number and a brief note about the issue.
- Our team will reply within 1–2 business days with next steps.
- If a return shipment is required, we will provide the return address and instructions. Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.
Refund Timeline
Once your refund is approved, it is processed within 5–7 business days to your original payment method. Your bank or card issuer may take additional time to post the credit.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us at calixstoresupport@gmail.com within 14 days of delivery. Include your order number and a photo of the issue. We will arrange a replacement or full refund at no additional cost to you.
Exchanges
We do not process direct exchanges. If you would like a different title, request a refund and place a new order.