Shipping & Delivery

Shipping & Delivery

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email when your order is placed and a separate shipping notification with tracking details once it is dispatched.

Delivery Time

Estimated delivery is 7–13 business days from dispatch. Please allow additional time during peak seasons or for remote and international destinations.

Shipping Costs

Free shipping on all orders. No minimum spend and no shipping fees at checkout.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. You can also visit our order tracking page.

Shipping Destinations

We ship worldwide. Local customs duties or taxes may apply depending on your country.

Delays

While we do our best to ensure timely delivery, factors outside our control, including weather events, carrier delays, or customs processing, may affect delivery times. If your order has not arrived within 15 business days of the estimated delivery date, contact us at calixstoresupport@gmail.com.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost, contact us within 14 days of the estimated delivery date. We will work with the carrier to resolve the issue and, where applicable, send a replacement or issue a refund.